English Spanish Language Expert

1 week ago


Las Vegas, Nevada, United States Five Star Call Centers Full time
About the Job

In this dynamic role, you will work in a fast-paced call center environment, handling inbound calls from customers across the United States. You will have access to company and client resources, enabling you to provide accurate solutions and alternatives to meet customers' needs.

To succeed in this position, you should possess excellent communication skills, both written and verbal, and be proficient in English and Spanish. Additionally, you must be able to type 35 words per minute accurately, work independently, and adapt quickly to new situations.

  • Manage large volumes of inbound calls in a timely manner.
  • Follow established communication scripts when addressing different topics.
  • Identify customers' needs, clarify information, research, and provide solutions or alternatives.
  • Access company and client resources to ensure accurate call handling.
  • Upsell products opportunistically.

A dedicated workspace with reliable internet access and equipment provided by the company is required. The work schedule involves shifts between 5:00am-7:30pm PST, Monday through Friday, with a focus on maintaining punctuality and attendance.



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