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Visual Merchandising Specialist

2 months ago

Boulder, Colorado, United States Warby Parker Full time
About the Role

As a Keyholder at Warby Parker, you will be responsible for leading the sales floor and front-of-house operations when a manager is not present. This role requires a strong understanding of customer service principles and the ability to communicate effectively with customers and colleagues.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by communicating Warby Parker's values and brand philosophy to customers, promoting an efficient and inclusive retail environment, and demonstrating exceptional product knowledge.
  • Team Leadership: Lead the sales floor and front-of-house operations when a manager is not present, including opening and closing the store, and leading team touch-bases.
  • Inventory Management: Assist with inventory management, including receiving and processing shipments, and maintaining a clean and organized store environment.
  • Visual Merchandising: Assist with visual merchandising, including creating visually appealing displays and maintaining a consistent store aesthetic.
  • Training and Development: Participate in training and development programs to improve sales and customer service skills.
Requirements
  • Experience: 6+ months of retail experience, including 6+ months in a management position.
  • Skills: Excellent interpersonal and communication skills, ability to work in a fast-paced environment, and a strong understanding of customer service principles.
  • Education: High school diploma or equivalent required.
Benefits
  • Health, Vision, and Dental Insurance: Comprehensive health, vision, and dental insurance for full-time employees.
  • Life and AD&D Insurance: Life and accidental death and dismemberment insurance for full-time employees.
  • Paid Time Off: Paid time off for full-time employees, including vacation, sick leave, and holidays.
  • Retirement Savings Plan: 401(k) retirement savings plan with a company match for full-time employees.
  • Parental Leave: Paid parental leave for full-time employees, including non-birthing parents.
  • Short-Term Disability: Short-term disability insurance for full-time employees.
  • Employee Assistance Program: Employee assistance program for full-time employees, including counseling services and financial planning.
  • Bereavement Leave: Paid bereavement leave for full-time employees.
  • Optical Education Reimbursement: Reimbursement for optical education expenses for full-time employees.
  • Snack Pantry: Access to a snack pantry for full-time employees.