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Guest Services Associate

2 months ago

Temple, Texas, United States Americas Best Value Inn Full time
Position Overview:

We are looking for a personable and dependable Guest Services Associate to enhance the experience of our visitors at Americas Best Value Inn.

The ideal candidate will take charge of the front office operations, ensuring that all guests receive a welcoming atmosphere and a pleasant experience.

Key Responsibilities:
  • Facilitating the check-in and check-out processes for guests.
  • Handling and confirming reservations made through various channels.
  • Validating payment methods during the check-in procedure.
  • Allocating rooms to guests and updating them on any ongoing promotions.
  • Providing essential information regarding the hotel amenities and nearby attractions.
  • Acting as a host for events and conferences held at the property.
  • Maintaining positive interactions with guests at all times.
  • Coordinating with housekeeping, maintenance, and other departments to meet guest needs.
  • Exchanging information with the previous shift to ensure smooth transitions for guest arrivals and reservations.
  • Assisting with laundry duties as required.
Qualifications:
  • High school diploma or equivalent.
  • Prior experience in the hospitality sector is preferred.
  • Excellent written and verbal communication abilities.
  • Professional appearance and demeanor.
  • Proficiency in Microsoft Office applications.
  • Capacity to learn and adapt in a dynamic environment.
  • Outstanding customer service aptitude.
  • Reliability and punctuality are essential.

If you are dedicated to delivering exceptional service and possess a meticulous attention to detail, we invite you to consider this rewarding opportunity.