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Retail Customer Support Associate
2 months ago
This part-time role is crucial for the effectiveness of our retail operations. Customer Engagement Specialists collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions. They are also responsible for swiftly resolving any customer issues to ensure optimal client satisfaction while keeping abreast of product features and maintaining the high standards of quality and presentation in the store.
Key Responsibilities:
- Deliver exceptional customer satisfaction through outstanding sales service.
- Assist customers both in-person and via phone by identifying their needs and recommending appropriate products and services.
- Establish and nurture productive trust-based relationships with wholesale and retail clients.
- Accurately process sales transactions in accordance with established policies and procedures.
- Consistently meet and strive to exceed monthly, quarterly, and annual sales targets.
- Maintain organized work order files and product formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications when required.
- Restock shelves and arrange displays to enhance store presentation.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as necessary.
- Keep assigned areas in-stock and visually appealing.
- Stay informed about available products and discuss options with customers.
- Adhere to inventory control protocols.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country of employment without requiring sponsorship for a work visa now or in the future.
- Must be capable of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience in selling paint and related products is advantageous.
- Experience operating tinting and mixing equipment is preferred.
- Ability to read, write, comprehend, and communicate in multiple languages is a plus.
- Proficiency in reading, writing, comprehending, and communicating in Spanish is beneficial.
