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Mammoth Lakes Rooms Coordinator

2 months ago


Mammoth Lakes, California, United States Mammoth Mountain Full time

## Job Summary

We are seeking a highly skilled Rooms Controller to join our team at The Westin Monache in Mammoth Lakes, California. As a Rooms Controller, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at our luxury resort.

## Key Responsibilities

* Provide exceptional guest service and respond to Service Express phones to ensure a smooth pre-arrival experience
* Assist the front desk team as needed to maintain a high level of service

## Requirements

* High school diploma or equivalent required
* 1-2 years of experience in a luxury, full-service property setting, preferably in a Rooms Controller or Front Desk Agent role
* Strong interpersonal and problem-solving skills
* Ability to multitask in a high-volume setting
* Strong computer skills, with experience in Lightspeed, GXP, and MARHSA beneficial
* Marriott/Starwood experience beneficial
* Knowledge of the hospitality industry and ability to effectively present information
* Basic cash handling skills required

## Benefits

* Competitive hourly pay rate: $21.00
* Free season pass to Mammoth Mountain and other Alterra resorts
* Discounts on ski/snowboarding lessons, retail, and food
* Friends and Family vouchers
* Equipment Rental discount
* 401k with company match
* Healthcare, dental, and vision benefits
* PTO for benefit-eligible employees
* Discounts on Marriott hotels worldwide

## What We Offer

* A dynamic and supportive work environment
* Opportunities for growth and development
* A chance to work with a world-class team

## How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.