Manager, HR Application Mgmt.-Learning and Talent Marketplace

4 weeks ago

Newark, Delaware, United States Prudential Financial Full time
Job Overview

Prudential Financial is seeking a seasoned Human Resources professional to join our team as a Manager, Application Management for Learning and Talent Marketplace. This role will be responsible for the technical administration of Prudential's Learning & Development and Talent Marketplace processes, working closely with the HR Process Consulting and Global Technology teams to deliver end-to-end solutions that support plan requirements, align with regulations, and provide an excellent user experience.

Key Responsibilities
  • Lead the global HR Support model for Learning & Development and Talent Marketplace business process application management, partnering with key stakeholders to support, troubleshoot, and implement global solutions across multiple ecosystems.
  • Drive thought ideation and creative solutioning to enhance the user experience and administration of business processes related to Learning, Development, and Talent Marketplace.
  • Champion continuous process improvement and simplification, identifying and implementing opportunities that yield operational efficiencies and/or improve member experience.
  • Lead and assist with business analysis efforts for multiple projects and implementations, including collecting and documenting business requirements, analyzing impacts and interdependencies of systems/configurations, and providing quality review of functional specifications.
  • Provide analytical support to key stakeholders, including reports, metrics, ad hoc analyses, and presentations.
  • Identify, implement, and enforce key controls within the business process.
  • Function as a trusted advisor to the Process Consulting team while being an ongoing advocate for business needs.
  • Partner with the internal operations team that manages system integration files, providing business requirements and requisite subject matter expertise.
  • Prioritize and reassess the work queue regularly to ensure critical objectives are the primary focus of delivery partners.
  • Address/resolve production issues and related recovery efforts.
Requirements
  • Experience with configuration and change management within Workday modules for Learning & Development.
  • Extensive knowledge and understanding of Learning & Development and Talent Marketplace business processes.
  • Strong business analyst skills and the demonstrated ability to use data insights to drive process improvements, particularly related to systems.
  • Critical and creative thinking, with the ability to think broadly and make connections across multiple programs, processes, systems, and domains.
  • Relentless focus on operational excellence, process simplification, and a positive member experience.
  • Positive relationship management mindset that demonstrates collaborative skills working with both internal and external partners.
  • Excellent oral and written communication skills, with the ability to effectively flex style and approach based on the audience.
  • Risk management and control mentality.
  • Ability to present and clearly explain technical information to non-technical audiences.
  • Validated ability to develop innovative solutions to problem situations, particularly in an autonomous setting.
What We Offer
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • Retirement plans, including a 401(k) plan with company match (up to 4%) and a company-funded pension plan.
  • Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

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