Sales Associate

1 day ago

FL United States VSP Retail, Inc. Full time
Job Title: Sales Associate

This is a Job Description for a Sales Associate in a retail environment.

VSP Retail, Inc., a leading provider of eye care services, has been supporting the eye health of communities for over 35 years.

Our team is dedicated to providing exceptional customer service and quality eyewear at an affordable price.

We offer a fun and inclusive work environment where you'll know that you're doing work that matters - helping people bring their best vision to life.

Duties & Responsibilities:
  • Attract and retain customers by providing outstanding customer service.
  • Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
  • Solve visual problems or challenges for customers.
  • Manage customer transactions at time of purchase.
  • Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
  • Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs.
  • Suggest improvements and recommend solutions to problems.
  • Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
  • Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
  • Inform Office Manager of any office problems noted by staff, doctors, or patients.
Requirements and Qualifications:
  • One to two years of experience in a related field.
  • Working knowledge of MS Office package.
  • Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
  • Excellent interpersonal and rapport-building skills.
  • Ability to ask appropriate and relevant questions to identify customer needs.
  • Proven problem-solving, negotiations, and decision-making skills.
  • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
  • Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

VSP Retail, Inc. is an Equal Opportunity/Affirmative Action Employer.

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