Customer Service Coordinator Pain Clinic

7 hours ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Northwestern Memorial Healthcare. As a key member of our Pain Clinic, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Key Responsibilities
  • Patient Reception and Registration: Greet and register patients in a timely and efficient manner, ensuring accurate and complete information is collected.
  • Telephone Triage and Coordination: Respond to patient inquiries, triage calls, and coordinate patient encounters to ensure seamless care delivery.
  • Phlebotomy and Specimen Collection: Perform phlebotomy, EKG, and specimen collection services with accuracy and efficiency, adhering to established protocols and policies.
  • Computerized Patient Registration and Order Entry: Accurately enter patient information and test requests into department computer systems, ensuring timely and accurate processing.
  • Teamwork and Communication: Collaborate with healthcare professionals, patients, and families to provide exceptional customer service, ensuring a positive experience for all.
Requirements
  • National Certification: Possess national certification in phlebotomy (ASCP, NCA, or NPA) or medical assisting (AAMA, AMT, NCCT) or a certified nursing assistant (CNA) in Illinois.
  • Education: High school diploma or equivalent required.
Preferred Qualifications
  • Certificate from Accredited Medical Phlebotomy Program: Possess a certificate from an accredited medical phlebotomy program or equivalent.
  • Previous Experience: Previous experience in inpatient or outpatient phlebotomy, hospital, or laboratory computer systems.
Work Environment

As a Customer Service Coordinator at Northwestern Memorial Healthcare, you will work in a fast-paced, dynamic environment, interacting with patients, families, and healthcare professionals. You will be required to maintain a safe and clean work environment, adhering to safety and infection control protocols.



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