Customer Service Coordinator Pain Clinic
7 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Northwestern Memorial Healthcare. As a key member of our Pain Clinic, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.
Key Responsibilities- Patient Reception and Registration: Greet and register patients in a timely and efficient manner, ensuring accurate and complete information is collected.
- Telephone Triage and Coordination: Respond to patient inquiries, triage calls, and coordinate patient encounters to ensure seamless care delivery.
- Phlebotomy and Specimen Collection: Perform phlebotomy, EKG, and specimen collection services with accuracy and efficiency, adhering to established protocols and policies.
- Computerized Patient Registration and Order Entry: Accurately enter patient information and test requests into department computer systems, ensuring timely and accurate processing.
- Teamwork and Communication: Collaborate with healthcare professionals, patients, and families to provide exceptional customer service, ensuring a positive experience for all.
- National Certification: Possess national certification in phlebotomy (ASCP, NCA, or NPA) or medical assisting (AAMA, AMT, NCCT) or a certified nursing assistant (CNA) in Illinois.
- Education: High school diploma or equivalent required.
- Certificate from Accredited Medical Phlebotomy Program: Possess a certificate from an accredited medical phlebotomy program or equivalent.
- Previous Experience: Previous experience in inpatient or outpatient phlebotomy, hospital, or laboratory computer systems.
As a Customer Service Coordinator at Northwestern Memorial Healthcare, you will work in a fast-paced, dynamic environment, interacting with patients, families, and healthcare professionals. You will be required to maintain a safe and clean work environment, adhering to safety and infection control protocols.
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Customer Service Coordinator Pain Clinic
3 days ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Northwestern Memorial Healthcare. As a key member of our Pain Management Clinic, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesPatient Reception and...
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Customer Service Coordinator Pain Clinic
9 hours ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Northwestern Memorial Healthcare. As a key member of our Pain Clinic, you will be responsible for providing exceptional patient care and support in a fast-paced environment.Key ResponsibilitiesPatient Reception and Registration: Greet and register...
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Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our Pain Management Clinic team at Northwestern Memorial Healthcare. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesPatient Reception and...
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Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our Pain Management Clinic team at Northwestern Memorial Healthcare. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesPatient Reception and...
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Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Northwestern Memorial Healthcare. As a key member of our pain clinic, you will be responsible for providing exceptional patient care and support.Key ResponsibilitiesPatient Reception and Registration: Greet and register patients in a timely and...
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