Business Systems Analyst

4 weeks ago

Charlotte, North Carolina, United States Moody's Full time

Job Summary:

We are seeking a highly skilled Business Systems Analyst to join our team at Moody's Shared Services. As a Business Systems Analyst, you will be responsible for designing and delivering strategies for ServiceNow ITSM, HRSD, EUX, and Asset Management. You will manage and improve focus area processes and procedures, ensuring alignment with ServiceNow recommendations for optimal configuration solutioning.

Key Responsibilities:

  • Design and deliver strategies for ServiceNow ITSM, HRSD, EUX, and Asset Management
  • Manage and improve focus area processes and procedures
  • Drive process standardization and automation throughout all areas with use of industry best practices
  • Proactively identify data, process, procedures, and functionality gaps in ServiceNow ITSM, HRSD, EUX, and Asset Management tools
  • Responsible for periodic communication of system and process enhancements, training, and management updates
  • Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for squad
  • Incorporate user needs into stories and validate within each sprint or capable launch
  • Execute periodic data certification campaigns and operating procedures to lead Business Analyst Team
  • Develop data flow diagrams for reporting integrations that will support technical design and build processes
  • Collaborate with project managers, technical leads and quality assurance leads to ensure effective cross-portfolio communication and issue management
  • Lead user acceptance testing by gathering test scenarios, triaging defects, and capturing sign-off from stakeholders and project leads
  • Collaborate with external consultants on technology initiatives throughout duration of implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders, and testing new functionality
  • Provide demonstrations and documentation for new features in system/reports
  • Actively participate in process improvement initiatives to enable operational efficiency
  • Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives
  • Collaborate with stakeholders including internal customers, stakeholders, Service Management Team, and vendors to understand challenges and gain consensus on improved system and operational solutions

Requirements:

  • Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a closely related technical field plus at least five (5) years of progressively responsible experience as a Business Analyst, Project Manager or in a related position performing business systems analysis
  • Must have experience with the following:
    • Applying knowledge of process design and delivery of ITIL aligned Service Management processes
    • Applying understanding of industry best practices and trends for ServiceNow capabilities to interface with complementary tools
    • Applying knowledge of reporting and performing quantitative analysis to translate into actionable tasks
    • Interpreting business priorities and understanding business needs to coordinate and assist large teams in resolving complex business processes and technical issues
    • Working with Excel, Visio, PowerPoint, and SQL
    • Utilizing Snowmirror and Power BI
    • Working with issue and project tracking software application, including JIRA

What We Offer:

Moody's offers a competitive benefits package, including medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Equal Employment Opportunity:

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

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