Retail Team Member

3 days ago


Sonora, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to a positive and engaging store environment.

Key Responsibilities

  • Customer Service
    • Provide personalized service to customers, responding to their needs and exceeding their expectations.
    • Use advanced product knowledge to make recommendations and drive sales.
    • Engage with customers through friendly conversation and interactive experiences.
  • Sales and Merchandising
    • Process customer transactions accurately and efficiently.
    • Stock shelves and maintain a high level of productivity and attention to detail.
    • Participate in visual merchandising and store displays to create an engaging shopping experience.
  • Team Collaboration
    • Assist other team members with tasks and projects to ensure seamless store operations.
    • Work collaboratively with store management and other team members to achieve sales goals and improve store performance.

Requirements

  • Education
    • No minimum education requirement.
    • High school diploma or equivalent preferred.
  • Experience
    • No experience required.
    • 1-3 years of previous experience in a customer-centric environment preferred.
  • Physical Demands
    • Stand for long periods and walk around the store.
    • Read and follow written instructions and reports.
    • Orally communicate with customers and team members.
    • Input data on computer keyboards and handheld units.
    • Use 2-way radios and push/pull merchandise with equipment.
    • Lift, place, and arrange items on shelves and racks.
    • Bend down and reach above head.
    • Climb and descend ladders.
    • Individually lift up to 49 pounds and group lift up to 97 pounds.

Benefits and Incentives

  • Medical, dental, and vision benefit plans.
  • Company-paid basic, optional, and dependent life insurance.
  • Long-term disability and company-paid short-term disability.
  • Paid time off and sick time.
  • Tuition reimbursement.
  • Team member discount.


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