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Audio/Visual Specialist

2 months ago

Bloomington, United States Indiana University Bloomington Full time

Job Summary

This role is responsible for providing technical support and maintenance for various education technology systems and infrastructure at Indiana University Bloomington.

Key Responsibilities

  • Participate in the specification, acquisition, and implementation of hardware and software systems to ensure maximum availability and performance.
  • Monitor incident reporting queues, investigate and resolve equipment failures, and diagnose operational problems.
  • Develop and implement preventive maintenance procedures and participate in life cycle replacement of technology equipment.
  • Install, test, and monitor applications software and hardware in computer systems.
  • Provide technical training and support to junior support staff, units, and departments, and maintain knowledge of emerging technologies.
  • Perform inventory control and collaborate with outside vendors as necessary.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Required

  • High school diploma or equivalent (such as HSED or GED).

Preferred

  • Associate's degree.

Work Experience

Required

  • 4 years in media software, hardware, and systems or related experience.

Skills

Required

  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrates time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast-paced, dynamic environment.
  • Highly thorough and dependable.
  • Possesses a high degree of initiative.
  • Ability to build strong customer relationships.

Working Conditions/Demands

This role requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. This role requires work from ladders and lifts at heights up to 20 feet and in close spaces. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits, including:

  • Multiple plan options for medical insurance.
  • Dental insurance.
  • Health Savings Account with generous IU contribution.
  • Life insurance, LTD, and AD&D options.
  • Base retirement plan contribution from IU, subject to vesting.
  • Additional supplemental retirement plan options.
  • Tuition benefit for IU classes.
  • 10 paid holidays per year.
  • Generous Paid Time Off.
  • Paid Parental Leave.
  • Employee Assistance Program (EAP).

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Information Technology

Job Family: Instructional Technology