Hotel Receptionist

We are a leading hospitality company that offers a unique blend of comfort, convenience, and exceptional service to our guests. Our hotel is strategically located in the heart of the Boston High-Technology, Pharmaceutical, and Life Sciences Belt, making it an ideal destination for business and leisure travelers alike.

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Embassy Suites Waltham. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a seamless check-in and check-out experience.

• Guest Services: Greet guests with a warm and welcoming smile, and provide assistance with room reservations, check-in, and check-out.
• Front Desk Operations: Manage the front desk area, handle guest inquiries, and respond to guest requests in a timely and professional manner.
• Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
• Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
• Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Previous hotel experience preferred.
• Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; and proficiency in computer systems.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and opportunities for professional growth and development.