Automotive Service Advisor

4 weeks ago


Long Beach, California, United States Harbor Auto Group Full time
Job Title: Service Advisor

We are seeking a highly skilled and experienced Service Advisor to join our team at Harbor Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of service and satisfaction.

Responsibilities:
  • Provide accurate and timely estimates and repairs to customers
  • Communicate effectively with customers, technicians, and management to ensure seamless service delivery
  • Manage and maintain accurate records of customer interactions and service history
  • Develop and maintain strong relationships with customers to ensure loyalty and retention
  • Stay up-to-date with manufacturer training and certifications to ensure expertise in vehicle repair and maintenance
Requirements:
  • Valid Driver's License
  • Positive Attitude
  • Strong Work Ethic
  • Experience in Automotive Parts and Service
  • Strong understanding of the service drive and customer service principles
  • Computer competencies (keyboard, office suite, etc.)
  • DMS Skills (DealerTrack)
  • Positive, friendly attitude, along with a customer service mentality
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Team player with ability to collaborate with others effectively
Benefits:
  • Competitive Salary and Incentive-Based Compensation
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Paid Vacation
  • Paid Personal Time Off
  • Paid Training
  • Opportunities to Advance
  • Employee Purchase Program

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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