Health Insurance Call Center Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Health Insurance Call Center Agent to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide accurate and up-to-date information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs.
- Engage with customers to understand their requirements and provide relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- Participate in ongoing training and professional development to maintain licensure and improve skills.
Requirements:
- High school diploma or equivalent.
- Must hold a valid Healthcare Insurance License.
- Previous call center experience is preferred.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Excellent oral and written communication skills.
- Strong organizational abilities and interpersonal skills.
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
- Capable of functioning efficiently in a fast-paced environment.
- Dependable in completing assignments and maintaining attendance.
Working Conditions:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Equal Opportunity Employer:
ValorVIP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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