Technical Support Specialist
1 week ago
Job Overview
A3 Staffing Solutions is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch support for Windows OS/Microsoft Office Suite in an enterprise environment.
About the Role
This position requires excellent technical skills, including the ability to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. You will be responsible for desktop and network support, as well as setting up, configuring, and adding all hardware.
Responsibilities
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
- Provide desktop and network support
- Set up, configure, and add all hardware
- Assist Corporate Desk Side Support technicians with large IMACs
- Document, maintain, upgrade, or replace hardware and software systems
- SUPPORTS AND MAINTAINS USER ACCOUNT INFORMATION INCLUDING RIGHTS, SECURITY, AND SYSTEMS GROUPS
- Train employees, identify, analyze, and repair product failures, order and replace parts as needed
- Determine and recommend which products or services best fit the customers' needs
- Image and image recovery
- Experience doing break / fix repairs on desktops, laptops
- Install / Re-install various software packages and updates
- WiFi and VPN connections; SUPPORT OF WIRELESS DEVICES
- Exceptional customer service skills
Requirements
- Excellent technical skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Excellent communication and interpersonal skills
What We Offer
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
How to Apply
To apply for this exciting opportunity, please submit your resume and cover letter to A3 Staffing Solutions.
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