Technical Support Specialist

1 week ago


Lafayette, Louisiana, United States A3 Staffing Solutions Full time

Job Overview

A3 Staffing Solutions is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch support for Windows OS/Microsoft Office Suite in an enterprise environment.

About the Role

This position requires excellent technical skills, including the ability to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. You will be responsible for desktop and network support, as well as setting up, configuring, and adding all hardware.

Responsibilities

  1. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
  2. Provide desktop and network support
  3. Set up, configure, and add all hardware
  4. Assist Corporate Desk Side Support technicians with large IMACs
  5. Document, maintain, upgrade, or replace hardware and software systems
  6. SUPPORTS AND MAINTAINS USER ACCOUNT INFORMATION INCLUDING RIGHTS, SECURITY, AND SYSTEMS GROUPS
  7. Train employees, identify, analyze, and repair product failures, order and replace parts as needed
  8. Determine and recommend which products or services best fit the customers' needs
  9. Image and image recovery
  10. Experience doing break / fix repairs on desktops, laptops
  11. Install / Re-install various software packages and updates
  12. WiFi and VPN connections; SUPPORT OF WIRELESS DEVICES
  13. Exceptional customer service skills

Requirements

  • Excellent technical skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter to A3 Staffing Solutions.



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