Business Operations Analyst

4 weeks ago

Omaha, Nebraska, United States Unison Full time
About the Role

We are seeking a highly skilled Business Analyst - Workforce Management to join our team at Unison. As a key member of our workforce management team, you will be responsible for analyzing data and trends to optimize workforce efficiency and performance.

Key Responsibilities:

  • Build relationships with our Sales and Business Development teams to understand their pain points and develop effective solutions.
  • Create reports and dashboards on real-time and historical data to track Mortgage Loan Officer (MLO) performance and identify areas for improvement.
  • Analyze and develop weekly recommendations for scheduling and use staffing requirements, contact center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
  • Identify variances and create effective plans to address gaps and optimize workforce performance.
  • Coordinate departmental schedules in conjunction with managers, including training, team meetings, and all other "off-phone" tasks.
  • Maintain holiday pattern forecasts to ensure effective coverage for holidays and special events.
  • Oversee and manage the WFM selected platform utilized in forecasting, scheduling, tracking, monitoring, and reporting daily/monthly contact center statistics.
  • Create integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing levels.
  • Provide our leaders with insights on how to improve workforce performance and efficiency.

About You:

  • You have a Bachelor's degree in a relevant field and 3-5 years of experience in Contact Center Workforce Management planning.
  • You have experience using software to build and maintain complex forecasting models and have a strong analytical and problem-solving skillset.
  • You are able to communicate clearly and concisely and have experience managing multiple projects by prioritizing, scheduling, and adapting as necessary with shifting objectives.
  • You have a strong attention to detail and are able to work well in a high-paced and sometimes stressful environment.
  • You have experience with Workforce Management tools (e.g., Humanity by TCP, When I Work, TalkDesk Workforce Management) and have experience working with Salesforce and TalkDesk integrations.

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Why Join Us?

At Unison, we draw on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.

Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.

About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.

The last few years have been record-breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.

Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.

  • IT Business Analyst Intern

    4 weeks ago

    Omaha, Nebraska, United States Valmont Industries Full time

    IT Business Analyst Internship OpportunityWe are seeking a highly motivated and detail-oriented IT Business Analyst Intern to join our Information Technology team at Valmont. As a Business Analyst Intern, you will play a supporting role in the ERP transformation team, focusing on the documentation of current business processes.Key Responsibilities:Work with...

  • Senior Business Intelligence Analyst

    4 weeks ago

    Omaha, Nebraska, United States AlffCo Full time

    Job Title: Senior Business Intelligence AnalystAt AlffCo, we are seeking a highly skilled Senior Business Intelligence Analyst to join our team. As a key member of our operations team, you will be responsible for driving business growth and improvement through data analysis and strategic decision-making.Key Responsibilities:Gather and analyze large datasets...

  • Business Operations Specialist

    4 weeks ago

    Omaha, Nebraska, United States TalentOla Full time

    Job Title: Business AnalystLocation: Onsite in Nebraska OmahaJob Summary:We are seeking a highly skilled Business Analyst to join our team at TalentOla Solutions. As a Business Analyst, you will be responsible for gathering and analyzing business requirements, coordinating with stakeholders, and documenting business needs.Key Responsibilities:Gathering and...

  • Business Systems Analyst

    4 weeks ago

    Omaha, Nebraska, United States gWorks Full time

    About the Role:We are seeking a highly skilled Business Analyst to join our product team at gWorks. As a Business Analyst, you will play a crucial role in bridging the gap between product management and engineering, ensuring that product requirements are clearly understood and implemented effectively.Key Responsibilities:Provide support during the product...

  • Business Operations Specialist

    4 weeks ago

    Omaha, Nebraska, United States National Indemnity Company Full time

    Business Analyst Role at National Indemnity CompanyWe are seeking a skilled Business Analyst to join our team at National Indemnity Company. As a Business Analyst, you will be responsible for capturing and understanding business requirements at a user story level.This is a hybrid 50% in-office work environment position, located in Omaha, NE. The ideal...

  • Business Development Analyst

    4 weeks ago

    Omaha, Nebraska, United States Gallup Full time

    Job OverviewGallup is seeking a highly motivated and detail-oriented individual to join our growth enablement team as a Business Development Analyst Intern. In this role, you will have the opportunity to work with a talented team of professionals and contribute to the growth and success of our organization.Key ResponsibilitiesAnalyze multiple layers of data...

  • Business Systems Analyst

    4 weeks ago

    Omaha, Nebraska, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Senior Business Analyst to join our team. As a key member of our product management team, you will be responsible for developing and executing product roadmaps, working closely with cross-functional teams to identify and document requirements, and ensuring seamless integration with our finance and...

  • Strategic Operations Analyst

    1 month ago

    Omaha, Nebraska, United States Pacific Life Full time

    Job SummaryPacific Life is seeking a highly skilled Strategic Operations Analyst to join our Ops Strategic Initiatives team. As a key member of our team, you will be responsible for leading medium to high-complexity projects, collaborating with stakeholders, and driving successful project outcomes.Key ResponsibilitiesLead project planning, execution, and...

  • Business Operations Specialist

    4 weeks ago

    Omaha, Nebraska, United States ITS Technology and Logistics, LLC Full time

    We are seeking a highly skilled Business Operations Specialist to join our team at ITS Technology and Logistics, LLC. As a Business Operations Specialist, you will play a key role in driving business improvements by analyzing data, identifying trends, and providing actionable insights.You will work closely with stakeholders across the organization to...

  • Business Operations Manager

    4 weeks ago

    Omaha, Nebraska, United States KPMG Full time

    Job SummaryKPMG is seeking a highly skilled Business Operations Manager to join our Growth and Strategy organization. As a key member of our team, you will be responsible for driving account operations strategy and communication, working with account leadership to develop and implement account growth initiatives and operational process enhancements, and...

  • Senior CEC Systems Configuration Analyst

    4 weeks ago

    Omaha, Nebraska, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Senior CEC Systems Configuration Analyst to provide technical oversight for our voice platform. The successful candidate will lead and optimize daily operations through the design and configuration of the CEC Systems platform in support of Customer Engagement Centers.Key ResponsibilitiesProvide technical oversight...

  • Business Operations Specialist

    4 weeks ago

    Omaha, Nebraska, United States Belt Power Full time

    Job DescriptionWe are seeking a highly skilled Business Operations Specialist to oversee office activities, production, and facility management for one or more branch operations and locations.The ideal candidate will have a strong mechanical background, excellent organizational and prioritization skills, and the ability to work effectively in a team...

  • Data Analyst

    4 weeks ago

    Omaha, Nebraska, United States Straight Arrow News Full time

    Job Title: Data Analyst - Insights DrivenJob Summary:Straight Arrow News is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will be responsible for analyzing and reporting on our audience data, providing executive management with valuable insights and recommendations based on data.Key Responsibilities:* Analyze and report on...

  • Workforce Management Analyst

    4 weeks ago

    Omaha, Nebraska, United States North End Teleservices, LLC Full time

    Job DescriptionThe Workforce Management Real-Time Analyst is responsible for effectively managing call volume routing, representative statuses, making real-time staffing and routing adjustments to meet volume requirements, adherence metrics that meet or exceed key performance indicators for service level and first call resolution on each program.This is an...

  • Workforce Management Analyst

    1 month ago

    Omaha, Nebraska, United States Orion Full time

    About this Opportunity:As a Workforce Management Analyst at Orion, you will be responsible for creating long and short-term forecasts for multiple business lines to ensure KPIs can be met. The position will focus on engaging with managers and agents to drive KPI improvements across Orion's business lines and providing insights into operational efficiencies...

  • Data Analyst Intern

    4 weeks ago

    Omaha, Nebraska, United States WPS Health Solutions Full time

    Job SummaryWPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. As a Data Analyst Intern, you will be part of the GHA Government Services - CMS InSight Data Analysis Team, delivering better, faster, and more informed business decisions to stakeholders by finding the optimal intersection...

  • Pharmacy Data Analyst

    4 weeks ago

    Omaha, Nebraska, United States OneWorld Community Health Centers Full time

    OneWorld Community Health Centers is seeking a skilled Pharmacy Data Analyst to drive clinical excellence and operational efficiency within our pharmacy department.The ideal candidate will possess strong analytical skills, with the ability to generate reports from pharmacy software systems and identify areas for improvement.Responsibilities will...

  • PTC Data Analyst

    4 weeks ago

    Omaha, Nebraska, United States Saicon Full time

    Job Summary:As a PTC Data Analyst at Saicon, you will be responsible for monitoring all installed systems supported by the Operating Technologies Group, including PTC, in line with standard work. You will assist in coordinating with various teams to test and evaluate new systems for future use, and evaluate existing systems to provide technical direction to...

  • Warehouse Operations Manager

    4 weeks ago

    Omaha, Nebraska, United States iMPact Business Group Full time

    Job Overview: We are seeking a highly skilled Warehouse Supervisor to oversee all logistics activities on a shift basis. The ideal candidate will have a proven track record of managing safety and quality programs, prioritizing multiple competing requests, and maintaining a culture of accountability and execution.Key Responsibilities:Directing all activities...

  • Total Rewards Analyst

    1 month ago

    Omaha, Nebraska, United States Carson Group Holdings, LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Total Rewards Analyst to join our team at Carson Group Holdings, LLC. As a key member of our HR team, you will be responsible for supporting the daily operations of compensation, benefits, and other Total Rewards programs.Key Responsibilities:Conduct market analysis of Carson jobs to determine...