Customer Service Team Lead

1 week ago


Parsons, Tennessee, United States MAPCO Express Full time
Customer Service Leader Opportunity

We are seeking a highly motivated and customer-focused Customer Service Leader to join our team at MAPCO Express. As a key member of our management team, you will be responsible for ensuring that our customers receive exceptional service and have a positive experience in our stores.

Job Summary:

The Customer Service Leader is responsible for leading a team of sales associates to provide excellent customer service, maintain a clean and safe store environment, and achieve sales and profitability goals.

Key Responsibilities:
  • Lead a team of sales associates to provide exceptional customer service and meet or exceed sales and profitability goals.
  • Maintain a clean and safe store environment by adhering to company standards and health department regulations.
  • Ensure accurate inventory levels and implement effective stockroom practices.
  • Develop and implement training programs to enhance the skills and knowledge of sales associates.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least 1 year of retail management experience, preferably in a convenience store or fast-paced retail environment.
  • Proven track record of leadership and teamwork, with ability to motivate and develop others.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse groups.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
  • Ability to lift up to 40 pounds, stand for long periods, and work in a fast-paced environment.
What We Offer:
  • A competitive salary range of $45,000 - $60,000 per year, based on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A collaborative and dynamic work environment, with opportunities to learn from experienced colleagues.


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