Customer Service Representative

5 days ago


Castle Rock, Colorado, United States Altitude Facility Services Full time
Job Title: Customer Service/Dispatcher

Altitude Facility Services is seeking a highly motivated and organized Customer Service/Dispatcher to join our team in Castle Rock. As a key member of our operations team, you will be responsible for receiving client phone requests, setting up service calls, and coordinating with technicians to ensure seamless service delivery.

Key Responsibilities:
  • Receive and respond to client phone requests and service calls
  • Set up service calls on our computer system and transfer calls to appropriate technicians
  • Maintain the Service Technicians' daily schedules and ensure timely service delivery
  • Communicate effectively with technicians and clients to resolve any issues or concerns
  • Issue invoices and coordinate warehouse inventory
  • Report daily to the management team and provide updates on service delivery
Requirements:
  • Customer service skills and ability to multi-task
  • Organized and detail-oriented with strong communication skills
  • Knowledge of industry is preferred but not required
  • Computer skills and bi-lingual (English/Spanish) required
  • High School/GED or equivalent work experience
  • 6 months related experience in customer service, dispatching, or equivalent combination
Benefits:
  • Career advancement opportunities
  • Competitive salary
  • Medical Insurance Package
  • Short term & long-term disability benefits
  • Paid vacation
  • College Scholarships for eligible employees
  • Employee Assistance Program


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