Dealership Service Expert

6 days ago


Savannah, Georgia, United States Critz, Inc. Full time
Job Summary
Critz, Inc. is seeking an experienced Service Advisor to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and possesses excellent problem-solving skills. As a Service Advisor, you will be responsible for ensuring customer satisfaction with their vehicle repairs, organizing all automotive documents, and relaying relevant automotive technology and product knowledge to customers.

Key Responsibilities
The Service Advisor will be responsible for:
  • Following up after completed service appointments to ensure customer satisfaction
  • Organizing all automotive documents, repair orders, invoices, and maintenance records
  • Relaying relevant automotive technology and product knowledge to explain necessary repairs to customers scheduling service appointments
  • Overseeing the schedule for service department technicians' repairs
  • Reviewing and verifying vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs

Requirements
To succeed as a Service Advisor at Critz, Inc., you should possess the following skills and qualifications:
  • A valid state-issued driver's license and clean driving record
  • Problem-solving and computer skills, including proficiency in Microsoft Excel, Word, and other fundamental programs
  • Excellent organizational, interpersonal, and communication skills
  • Prior experience in a service advisor role is highly preferred but not required
  • A high school diploma or equivalent is mandatory

About Our Dealership
Critz, Inc. is a family-owned dealership with over 80 years of experience. We pride ourselves on providing a positive and professional work environment that values employee development through training and advancement from within.

What We Offer

Critz, Inc. offers a comprehensive benefits package, including:

  • Commission-based salary: $50,000 - $80,000 per year
  • Paid holidays, sick time, and vacations
  • Competitive insurance and retirement benefits
  • Employee discounts for parts, service, and vehicle purchases


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