Guest Encounter Specialist

1 day ago


Foxboro, United States The Kraft Group Full time
Job Description:

We are seeking a Guest Encounter Specialist to join our team at The Kraft Group. As a Guest Encounter Specialist, you will be responsible for creating memorable experiences for our guests at The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.

Key Duties:
  1. Develop and maintain a deep understanding of all museum exhibits and events
  2. Engage with guests to provide exceptional customer service and support
  3. Assist with ticket sales and other revenue-generating activities
  4. Participate in special projects and initiatives as needed
  5. Collaborate with colleagues to ensure seamless guest experiences
Requirements:
  • High School Diploma or equivalent required
  • 1-3 years of experience in guest services or a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and familiarity with point-of-sale systems
  • Physical ability to stand for long periods and move around the museum
  • Availability to work varied shifts, including evenings and weekends
Compensation:

The estimated salary for this position is $45,000 - $60,000 per year, based on experience.



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