Veterinary Customer Service Representative
4 days ago
Community Veterinary Partners is seeking a detail-oriented and organized individual to fill the role of Veterinary Customer Service Representative. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for clients and their pets.
Responsibilities:
- Greet clients with a friendly and professional demeanor, making them feel welcome during their entire visit.
- Assist with client check-ins and check-outs, preparing all required forms, such as health certificates, vaccination certificates, and consent forms.
- Schedule follow-up medical progress exams and appointments for additional healthcare as directed by a doctor.
- Provide cost estimates and prepare client invoices, informing clients of credit policies and outstanding balances.
- Closed-out and record credit card receipts daily.
Requirements:
- High school diploma required; prior client service experience preferred but not required.
- Basic veterinary medical knowledge, including products and services, desired.
- Excellent telephone skills, oral and written communication skills, and interpersonal skills, including working in a team environment.
- Able to remain calm under pressure, work well in a fast-paced environment, and adhere to procedures and protocols.
The estimated salary for this position is $45,000 - $55,000 per year, based on location and experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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