Personal Banker

Bar Harbor Bank & Trust is seeking an experienced retail banking professional to join our team as a full-time Personal Banker working 40 hours a week, based in our Peterborough, New Hampshire location.

• Customer Service: Provide a complete range of customer transactions and services, including explaining available products and services, and gathering customer information to process new and existing accounts.
• Account Management: Spend time opening and servicing customer accounts, demonstrating ownership of customer problems or requests, and following up to ensure effective resolution and customer satisfaction.
• Product Knowledge: Be knowledgeable of and able to discuss basics of business services, mortgages, treasury management, and investment services, effectively referring customers to appropriate departments for completion of the sale.
• Sales and Cross-Selling: Sell and cross-sell banking products and services through the utilization of sales techniques, knowledge of those products and services, relationship building, and effective methods of presentation.
• Loan Products: Discuss, sell, and close consumer loan products.
• Online Banking Services: Serve as a subject matter expert on a suite of online banking services, through consultation and education, identify customers who would benefit from these services.
• Customer Satisfaction: Consistently meet established standards for first-class customer service, engaged, and curious about customer relationships.
• Branch Goals: A consistent, strong contributor towards meeting branch goals in deposits, loans, referrals, and other categories.

• Education: Minimum of a high school degree or the equivalent.
• Experience: Banking, retail experience is preferred.
• Skills: Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement, decision-maker with well-developed interpersonal skills, active listening and communication skills, verbal and written, proven ability to adapt tone and techniques to best suit the audience, demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking, honesty, and integrity.