Emergency Response Manager

1 day ago


Victoria, Texas, United States Siddons Martin Emergency Group, LLC Full time
Job Title: Assistant Manager

At Siddons Martin Emergency Group, LLC, we are seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing daily business activities, ensuring customer satisfaction, and driving business success.

Key Responsibilities:
  • Enforce company policies and procedures as defined in the SMEG Company Handbook
  • Supervise and direct service staff, customer, and sales staff interactions
  • Maintain a clean and safe facility, including offices
  • Ensure neat and professional personal appearance at all times
  • Understand business financials and goals, sharing with service staff daily, weekly, and monthly
  • Follow company processes and procedures as defined in the SMEG operations manual
  • Initiate and participate in morning meetings with service staff to plan the day
  • Follow up during and after service delivery to ensure customers are well informed and satisfied
  • Prepare work orders and estimates, quote repairs to customers, coordinate work flow within the shop
  • Inventory control, parts pricing, and procurement, stock orders, data entry of parts and labor services
  • Substitute duties of the Service Manager position in their absence
  • Maintain accurate and legible company-designed reports and paperwork
  • Notice and report potential problem areas to management before they arise
Qualifications:
  • Experience within the Fire and Emergency related industry
  • Proven track record of success
  • Excellent communication skills, both verbal and written
  • Exceptional organizational methods
  • Possess exceptional leadership and motivational skills
  • Dedication to customer service and business success
  • Ability to engage in and maintain positive relationships with employees and customers
  • Computer skills: Proficient with Microsoft Outlook Email, Microsoft Word & Excel programs, as well as any company-provided software
Education and/or Experience:
  • High School Diploma or GED
  • 3 to 5 years of experience in an automotive service-related industry
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations:
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

This is a fantastic opportunity to join a dynamic team and contribute to the success of our company. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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