IT Infrastructure Professional
6 days ago
Job Description: IT Infrastructure Professional
">This role involves working in a professional office environment, supporting the day-to-day operations of a Windows-based system on a worldwide Microsoft Active Directory and Citrix environment.
">Key Responsibilities:
">- ">
- Daily IT support and management of offices in New York and Houston.">
- Providing technical support for all types of IT hardware and corporate software.">
- Prioritizing, assigning, and responding to incoming service requests according to internal procedures.">
- Using Global Service Desk software to manage workload and update service requests with detailed resolutions.">
- Assisting users on IT corporate software and providing new hire orientation on IT standards and processes.">
- Maintaining the internal Wiki with procedures, documentation, and knowledge base with issue resolution.">
- Operating video conferencing equipment and setting up VC meetings upon request.">
- Providing mobile device support for Android/iOS and experience with provisioning service and coordinating with carriers.">
Requirements:
">- ">
- 7 or more years of experience in technical field support, help desk, and administration roles in IT.">
- Excellent technical skills with minimum 2-7 years' experience with server virtualization (VMware 6.X), desktop virtualization (Citrix 7.12), network administration with Windows 7, Windows Server 2012, MS Exchange 2010, Active Directory environment, and LAN/WAN Cisco VoIP networks.">
- Organized and detail-oriented self-starter with excellent client service and interaction skills.">
- Strong problem-solving skills with an emphasis on quick problem resolution.">
- Experience providing mobile device support for Android/iOS and experience with provisioning service and coordinating with carriers.">
- Good knowledge of IT standards, practices, principles, and security aspects.">
- Cisco, Citrix, and VMware certifications a plus.">
Estimated Salary: $90,000 - $110,000 per year
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