Sales Keyholder Associate

3 days ago


Towson, Maryland, United States Express Full time

About Express:

Express Retail, LLC is a leading Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States.

We are a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community.

Maintaining a high level of customer satisfaction and providing excellent service are our top priorities.

Sales Keyholder Job Description:

  • Provide exceptional customer service, ensuring customers have an enjoyable shopping experience.
  • Execute opening and closing procedures, including balancing registers and preparing deposits.
  • Maintain a clean and organized sales floor, checkout area, fitting room, and stockroom.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately.
  • Resolve customer service-related issues as they arise.
  • Drive credit and loyalty member programs.

Required Skills & Qualifications:

  • High School or Equivalent Education
  • 0-2 years of relevant job experience (minimum 6 months)
  • Proficient in using technology (iPad, registers)
  • Meets defined availability criteria
  • Meets physical requirements

Benefits & Compensation:

Express offers a range of benefits to help protect full-time associates' health and long-term financial security.

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Estimated Salary: $15.00 - $19.50 per hour.



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