Customer Service Liaison

3 weeks ago

GondrecourtleChâteau, Grand Est, United States Cortec Full time
Customer Service Representative

We are seeking a dedicated and service-oriented individual to join our team as a Customer Service Representative. Our customer service department plays a vital role in connecting us to our customers and distributor networks across the country.

Cortec Corporation is committed to providing world-class corrosion solutions for industries across the globe. As the global leader in innovative, environmentally responsible VpCI and MCI corrosion control technologies, Cortec seeks to deliver cost-effective, user-friendly integrated solutions for corrosion problems in packaging, metalworking, construction, electronics, oil and gas, and many other industries.

The purpose of this position is to interact with customers, sales reps, and distributors by managing accounts, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments, including shipping, production, quality assurance, sales, and accounting.

Key Responsibilities:

  • Provide customers with information about products, services, and order-related inquiries.
  • Resolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and by following proper procedures.
  • Process incoming purchase orders and other related items for assigned accounts.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Provide pricing quotations for stock, made-to-order, and custom products.
  • Provide sales leads to sales representatives and/or distributors.
  • Answer phone calls and manage email inbox.
  • Maintain documentation of customer interactions, including details of inquiries, complaints, or comments, as well as actions taken.
  • Uphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.

Requirements:

  • High school diploma or general education degree (GED). Associate's degree preferred.
  • 2-3 years experience in customer relations or service, in a technical or scientific work environment required; proficient with Microsoft Office Suite.

Benefits:

  • Monday-Friday 8:00am-5:00pm.
  • Benefits available the first of the month after 30 days of employment.
  • $1000 sign-on bonus paid after 90 days of employment.

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