Server

4 days ago


Fountain Hills, Arizona, United States Fire Rock Country Club Full time

Job Summary

We are seeking a highly skilled and attentive Server to join our team at Fire Rock Country Club. As a Server, you will be responsible for providing exceptional beverage service to our members and guests.

Key Responsibilities

  • Provide Beverage Service
    • Perform pre and post work shift duties
    • Provide immediate attention to all members and guests upon seating
    • Distribute menus, if applicable
    • Takes beverage orders; suggestively sells drinks as appropriate
    • Takes food orders
    • Places beverage order with bartender
    • May ice glasses, add garnishes or other ingredients
    • Places beverages on tray; delivers to members and guests
    • Serves beverages and food
    • Checks back to ensure satisfaction of members and guests
    • Removes empty glasses; cleans table as required
  • Follow Revenue Control Procedures
    • Consistently follows all revenue control procedures
    • Verifies accuracy of prices, state and federal taxes, tips and other charges on all bills
    • Presents bills to members and guests; handles all cash, credit card and member charges as prescribed by standard operating procedures
  • Maintain a Clean and Safe Environment
    • Keeps assigned tables, lounge and bus station and other areas clean
    • Advises supervisor of complaints as they occur
    • Attends staff meetings including pre-shift (line-up) sessions as required
    • Consistently complies with all state, local and club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable
  • Provide Excellent Customer Service
    • Thanks members and guests; invites them to return
    • Completes other appropriate assignments as requested by the Beverage Manager

Requirements

Education and/or Experience

  • One year or more related experience and/or training
  • High School diploma or GED preferred

Job Knowledge, Core Competencies and Expectations

  • Strong interpersonal as well as written and oral communication skills
  • Consistently follows all proper sanitation practices, including those related to personal hygiene
  • Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards
  • Promotes member satisfaction through recognition and introduction to others
  • Knowledge of and ability to perform required role during emergency situations

Licenses and Special Requirements

  • Food safety certification
  • Alcoholic beverage certification
  • Is of legal age to serve alcoholic beverages

Physical Demands and Work Environment

  • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
  • Push, pull or lift up to 50 pounds
  • Continuous repetitive motions
  • Work in hot, humid and noisy environment

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