Server
4 days ago
Job Summary
We are seeking a highly skilled and attentive Server to join our team at Fire Rock Country Club. As a Server, you will be responsible for providing exceptional beverage service to our members and guests.
Key Responsibilities
- Provide Beverage Service
- Perform pre and post work shift duties
- Provide immediate attention to all members and guests upon seating
- Distribute menus, if applicable
- Takes beverage orders; suggestively sells drinks as appropriate
- Takes food orders
- Places beverage order with bartender
- May ice glasses, add garnishes or other ingredients
- Places beverages on tray; delivers to members and guests
- Serves beverages and food
- Checks back to ensure satisfaction of members and guests
- Removes empty glasses; cleans table as required
- Follow Revenue Control Procedures
- Consistently follows all revenue control procedures
- Verifies accuracy of prices, state and federal taxes, tips and other charges on all bills
- Presents bills to members and guests; handles all cash, credit card and member charges as prescribed by standard operating procedures
- Maintain a Clean and Safe Environment
- Keeps assigned tables, lounge and bus station and other areas clean
- Advises supervisor of complaints as they occur
- Attends staff meetings including pre-shift (line-up) sessions as required
- Consistently complies with all state, local and club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable
- Provide Excellent Customer Service
- Thanks members and guests; invites them to return
- Completes other appropriate assignments as requested by the Beverage Manager
Requirements
Education and/or Experience
- One year or more related experience and/or training
- High School diploma or GED preferred
Job Knowledge, Core Competencies and Expectations
- Strong interpersonal as well as written and oral communication skills
- Consistently follows all proper sanitation practices, including those related to personal hygiene
- Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards
- Promotes member satisfaction through recognition and introduction to others
- Knowledge of and ability to perform required role during emergency situations
Licenses and Special Requirements
- Food safety certification
- Alcoholic beverage certification
- Is of legal age to serve alcoholic beverages
Physical Demands and Work Environment
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
- Push, pull or lift up to 50 pounds
- Continuous repetitive motions
- Work in hot, humid and noisy environment
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