VP Enterprise Customer Success Enterprise East

4 weeks ago


Annapolis, Maryland, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting the world and igniting business growth. Our mission is to empower organizations to succeed in a rapidly changing digital landscape.

The Role

We are seeking a highly experienced and results-driven VP Enterprise Customer Success Enterprise East to lead our field-based Customer Success organization. This role will be responsible for protecting, nurturing, and growing enterprise customer relationships, reducing customer decline, and improving revenue performance.

Main Responsibilities
  • Lead the Customer Success organization across Enterprise East, responsible for customer success motions and life-cycle management.
  • Hire, build, and retain a talented field-based team to drive customer, product, and revenue retention, adoption, and expansion.
  • Partner closely with Sales to ensure smooth onboarding of new logos and drive strategic customer opportunities.
  • Develop and execute customer success plans to ensure timely product adoption and value realization.
Requirements
  • 10+ years of specialized business experience, with 5+ years in leadership.
  • Bachelor's or Master's degree in a related field or applicable years of experience.
  • Strong communication, written, and formal presentation skills.
  • Self-motivated, proactive, and results-oriented professional with an ability to work with minimum direction.
What We Offer

Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.



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