Field Service Technician 2nd Shift

1 month ago

Milwaukee, Wisconsin, United States Glory Global Solutions Ltd Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Glory Global Solutions Ltd. As a Field Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients in the field.

Key Responsibilities
  • Directly manage all aspects of customer service and care with our clients
  • Independently troubleshoot and repair a variety of high-speed cash-handling equipment
  • Track and manage parts/tools
  • Stay abreast of changes in technical and functional elements of GLORY equipment
Main Responsibilities
  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
  • Any other job responsibilities as assigned within scope of position
  • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents
Benefits
  • 401(k) Retirement Plan with Fidelity
  • Health insurance
  • MDLive
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D
  • Short Term Disability / Long Term Disability / Employee Assistance Program
  • Paid Vacation
  • Paid Sick days
  • Paid Holidays
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
Requirements
  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
  • Excellent customer service and communication skill
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver's License
Work Environment

The employee must regularly lift and/or move up to 50 pounds without assistance.

Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear.

The employee is required to stand; walk and stoop, kneel, squat, sit, and twist.

The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.

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