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Banking Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Fifth Third Bank. As a CSR/Teller, you will be responsible for providing exceptional customer service in all interactions, ensuring that our customers receive the highest level of service and support.
Key Responsibilities- Customer Service: Provide excellent customer service in all interactions, responding to customer inquiries and resolving issues in a timely and professional manner.
- Business Partner Referrals: Refer customers to the appropriate business partner for a consultative conversation, ensuring that customers receive the best possible solutions for their financial needs.
- Risk Management: Identify and mitigate potential risks, openly exchanging ideas and opinions, and elevating concerns to ensure a safe and secure banking environment.
- Collaboration: Work collaboratively with colleagues to achieve business objectives, sharing knowledge and expertise to drive customer satisfaction and loyalty.
- Customer Service Experience: 2+ years of experience in a customer-facing role, preferably in the banking or financial services industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Teamwork: Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service and achieving business objectives.
