IT Infrastructure Specialist

1 week ago


Chicago, Illinois, United States TAWANI Enterprises Full time
Job Overview

We are seeking a highly skilled IT Infrastructure Specialist to join our team at TAWANI Enterprises. As an IT Infrastructure Specialist, you will be responsible for providing technical support and maintenance of our computer systems, networks, and applications.

The successful candidate will have a strong background in information technology, with experience in troubleshooting and resolving complex technical issues. You will work closely with our IT team to ensure the smooth operation of our systems and provide excellent customer service to our users.

About the Role

  • Provide Tier 1 and Tier 2 technical support to users via phone, email, and in-person.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Maintain and upgrade computer systems, networks, and applications to ensure optimal performance.
  • Collaborate with our IT team to identify and implement process improvements.
  • Document technical procedures and knowledge base articles.

Requirements

  • Bachelor's degree in Information Technology or related field.
  • 8+ years of progressive IT experience, including 5+ years in a senior technical role.
  • Strong knowledge of networking standards and protocols (WAN/LAN/Wi-Fi).
  • Experience with Cisco networking gear is a plus.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Ability to travel to user sites as required.

Compensation

The salary for this position is estimated to be around $85,000 - $110,000 per year, depending on experience.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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