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Customer Service Representative

1 week ago

Lexington, Kentucky, United States Carter'sOshKosh Full time

About the Job:

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We are seeking a Customer Service Representative to join our team at OshKosh Bgosh. In this role, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

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Key Responsibilities:

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  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits">
  • Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment">
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience">
  • Execute and expedite point of sale/register transactions">
  • Complete floor replenishment and shipment as needed">
  • Articulate current promotional events and the brand loyalty program, including credit, to customers">
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store">
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Requirements:

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  • A positive and solutions-oriented mindset">
  • Demonstrated customer service and engagement skills">
  • Effective and professional verbal and written communication skills">
  • The ability to manage multiple tasks at once">
  • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling">
  • Stand or walk for extended periods of time; climb up and down a ladder">
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Compensation and Benefits:

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The estimated salary for this position is $50,000 - $65,000 per year, depending on location and experience. Benefits include part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.

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About Carter's:

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Carter's is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.