Intake Specialist

1 month ago

Marquand, Missouri, United States Lorven Technologies Full time
Job Title: Intake Specialist Job Summary: We are seeking a highly organized and detail-oriented Intake Specialist to join our team at Lorven Technologies. As an Intake Specialist, you will be responsible for providing timely and professional responses to public inquiries, making referrals, drafting complaints, and forwarding calls to appropriate Commission staff. Key Responsibilities: * Respond to online inquiries regarding the filing of complaints * Effectively interview potential complainants * Analyze and summarize information received from online inquiries * Prepare investigative work case files for investigations * Send notice of complaints and interrogatories to relevant parties * Provide excellent customer service via telephone and in person * Responsible for monthly reporting * Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas * May be responsible for drafting appropriate motions before the Commission * Research databases for correct contact information for relevant parties and witnesses Preferred Qualifications: * Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws * Ability to interpret, analyze, and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law * Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed * Interpersonal skills, especially when dealing with the public * Detail-oriented work ethic * Strong organizational skills with the ability to manage various projects simultaneously * Working knowledge of computers and Microsoft Office Suite * Ability to type with speed and accuracy * General knowledge of functions of other departments and agencies and their relationships to the intake/case control division * Ability to communicate effectively and ability to establish cooperative work relationships What We Offer: * Competitive salary and benefits package * Opportunity to work with a dynamic and growing company * Collaborative and supportive work environment * Professional development and growth opportunities How to Apply: If you are a motivated and detail-oriented individual with a passion for customer service and public relations, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

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