Service Team Manager

2 weeks ago


Pittston, Pennsylvania, United States Cleveland Brothers Equipment Co Full time

Cleveland Brothers Equipment Co, a leading Cat dealer in Pennsylvania, northern West Virginia and western Maryland seeks a highly skilled Service Supervisor to join their team.

We are offering an estimated salary of $85,000 - $110,000 per year, based on experience.

This management role provides supervision to Shop Service personnel and Clerical employees to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

  • Effectively manage on-highway truck and truck body shop service personnel, fostering good management relations.
  • Work with sales department and customers to coordinate truck body installs, new deliveries, and loose ship orders.
  • Maintain existing sales and increase sales to existing and new customers.
  • Maintain high levels of customer satisfaction by identifying and resolving problems promptly.
  • Manage service expenses and profitability.
  • Maintain service Key Process indicators (KPI) results to acceptable levels.
  • Ensure work orders are closed in accordance with established timelines.
  • Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
  • Investigate and report on job-related accidents or safety concerns.
  • Coordinate outside vendor repair work with shop work in progress.
  • Ensure all warranty requirements are met.
  • Actively enforce all Company policies and procedures.
  • Conduct performance evaluations and coaching/mentoring sessions.

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