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Service Advisor Assistant

2 months ago

Surprise, Arizona, United States National Indoor RV Centers Full time
{"title": "Service Advisor Assistant", "description": "Job Summary

National Indoor RV Centers is seeking a highly skilled Service Advisor Assistant to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, managing customer inquiries and complaints, and scheduling and coordinating service appointments.

Key Responsibilities
  • Assist Service Advisor in managing customer inquiries, complaints, and service appointments
  • Greet customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
  • Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
  • Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
  • Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
  • Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
  • Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
  • Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
  • Maintain a clean and organized work area, including the service desk, waiting area, and service bays
  • Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service
Qualifications
  • Previous experience in automotive service or RV service in a management capacity
  • Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
  • Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
  • Knowledge of RV systems and repairs preferred
  • Familiarity with service software and databases preferred
  • Valid driver's license
  • Professional presence and appearance
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Medical, Dental, and Vision Available 1st of the month following start date
  • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
  • 401K
  • 4 paid Holidays and 40 hours of Floating Holiday
  • Industry leading pay
", "lang_code": "en-US"}