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Healthcare Reception Specialist

2 months ago

Englewood, Colorado, United States OnPoint Urgent Care Full time
Job Overview

OnPoint Medical Group is seeking a dedicated Healthcare Reception Specialist to enhance our patient experience at our Urgent Care facilities. We are a physician-led network focused on delivering quality healthcare efficiently and affordably.

Our Mission
Our primary objective is to ensure the health and wellness of our patients and their families by providing a comprehensive range of medical services through a unified team of healthcare professionals.

Key Responsibilities
The following duties are essential to the role and may be modified as necessary:

1. Greet patients warmly and assist them with the check-in process according to established protocols.
2. Manage incoming calls with professionalism and direct them to the appropriate personnel.
3. Handle administrative tasks to ensure a seamless patient visit, including processing payments and maintaining an organized front office.
4. Scan and file all necessary documents while balancing collections at the end of each day.
5. Participate in required training sessions and meetings, both in-person and online.
6. Adhere to all OSHA and HIPAA regulations and company policies.
7. Strive to meet or exceed service standards in all interactions.
8. Maintain punctuality and regular attendance as a critical aspect of the role.
9. Follow instructions and respond effectively to management guidance.
10. Collaborate with team members while also completing individual tasks efficiently.

Qualifications
To be successful in this position, candidates should meet the following criteria:

- High School Diploma or equivalent.
- Proficient computer skills are essential.

Preferred Qualifications
- Current CPR certification.
- 1-2 years of experience in a healthcare or business office setting.
- Bilingual abilities are a plus.
- Familiarity with Electronic Medical Records (EMR) systems is preferred.

Customer Service Excellence
We prioritize exceptional customer service aligned with our clinic's mission. Candidates should demonstrate:
- Courtesy and respect in all patient interactions.
- Commitment to maintaining patient confidentiality in accordance with HIPAA guidelines.
- Ability to manage patient complaints through the appropriate channels.

Skills Required
- Strong communication skills to effectively convey information and address inquiries.
- Basic mathematical skills for handling payments and transactions.
- Problem-solving abilities to analyze situations and draw valid conclusions.

Work Environment
The role involves regular sitting, using hands for tasks, and occasional walking or standing. Employees may need to lift light to moderate weights and should have the ability to adjust focus for various tasks.

Benefits Offered
- Comprehensive health insurance options for employees and dependents.
- Dental and vision coverage.
- Company-paid life insurance.
- Voluntary short-term and long-term disability options.
- Flexible Spending Account (FSA) options.
- Eligibility for 401(k) with immediate vesting and a matching contribution.
- Paid time off accrued over time.

Salary Range
Compensation is competitive, ranging from $19 to $23 per hour, depending on experience and qualifications.