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Retail Service Associate

2 months ago

Baltimore, Maryland, United States DICK'S SPORTING GOODS INC Full time

Customer Engagement Specialist

Overview: Join our team at DICK'S Sporting Goods, where we prioritize providing exceptional service to our customers. This role is essential in fostering a welcoming environment for all athletes and sports enthusiasts.

Key Responsibilities:

  • Deliver an outstanding customer experience through enthusiastic service and engagement.
  • Assist with register operations and support cashiers to maintain high service standards.
  • Act as the main point of contact for customer inquiries and concerns at the front end.
  • Ensure compliance with customer service programs to provide top-notch service.
  • Manage situations involving firearms in accordance with safety policies.
  • Maintain the presentation of merchandise, showcasing leading brands in sporting goods.
  • Promote company initiatives, including loyalty programs and seasonal offers.

Commitment to Inclusion & Diversity: We are dedicated to building a diverse workforce that reflects the communities we serve, enhancing our ability to meet the needs of all customers.

Qualifications:

  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Proven ability to deliver excellent customer service.
  • Skills in managing efficient front-end operations.
  • Familiarity with basic cash handling procedures.
  • Preferred experience of 1-2 years in retail cashier or sales roles.

DICK'S Sporting Goods is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace.