Service Operations Manager

3 weeks ago


Granbury, United States Shottenkirk Automotive Full time

Service Manager Job Description

As the primary point of contact for the dealership's fixed operation department, the Service Manager is responsible for listening to customer and employee problems and managing expectations.

Through proactive leadership, the Service Manager creates an enjoyable work environment and heads a team of high-performance service professionals to deliver world-class service to all customers.

This position requires high energy and attention to detail to create an environment that builds the team for the future and embraces the company culture.

The Shottenkirk Automotive Group operates 27 dealerships in 6 states and employs over 2,300 people. We are a family-owned business with 60 years of experience.

We believe culture makes a difference and strive to build lasting relationships with employees, customers, and the community.

Our Offerings:

  • Closed on Sundays
  • Employer-paid holidays and paid time off
  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Career advancement opportunities and promotions from within
  • Paid Training
  • Long-term and short-term disability
  • Company-paid life insurance for full-time employees (additional coverage available)
  • Charity and Community Outreach Opportunities
  • Skillset enhancement opportunities
  • Employee Recognition Programs

Responsibilities:

  • Ensure the customer service experience meets dealership expectations
  • Monitor CSI and ensure each advisor understands what and how many surveys are needed
  • Work cooperatively with the sales department
  • Oversee used vehicle technicians and meet time to front line guidelines
  • Train all service staff to promote customer satisfaction and training requirements
  • Set department objectives that align with dealership objectives
  • Manage a team of talented service technicians and service advisors
  • Hire, train, and evaluate service staff
  • Oversee a safe, efficient, profitable service operation known for high customer service and employee satisfaction
  • Be accountable for the department budget
  • Nurture an enthusiastic work environment promoting teamwork and a positive work environment
  • Ensure the service staff is kept up to date on technical issues and products
  • Oversee warranty claims and confirm warranty guidelines are being met
  • Coordinate repairs and maintenance of all service equipment
  • Maintain daily, monthly reports as required by dealership management
  • Monitor and manage work in progress

Qualifications:

  • Hyundai experience is a plus
  • Success with running a fast-paced shop
  • A good work ethic is a must
  • Valid driver's license
  • Factory training, ASE certifications, or prior dealership experience is highly desired
  • Ability to keep up with a fast-paced environment
  • Authorized to work in the U.S. without sponsorship and be a current resident
  • Pass pre-employment testing including background checks, MVR, and drug screen

We are an Equal Opportunity Employer.



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