Housing Operations Manager

5 days ago


Newport, Kentucky, United States Northern Kentucky University Full time

About the Role

As a key member of the University Housing team, you will be responsible for delivering exceptional customer care and administrative services to our students and guests. This role involves overseeing residential front desks and services, supervising desk managers, and addressing customer service issues.

Key Responsibilities

  • Manage desk services for all residential facilities, including direct supervision of desk managers and tracking keys and equipment.
  • Provide leadership to ensure 24-hour coverage of each front desk and serve as a liaison between University Mail and third-party deliveries.
  • Analyze customer service procedures and trends to determine systematic improvements and enforce policies and procedures.

Requirements

  • Bachelor's Degree and two years related experience, or acceptable equivalency: Four years related experience.
  • Supervisory experience and customer service experience required.
  • Candidates will be required to undergo a pre-employment criminal background check.

Compensation

$17.63 - $20.10/hr based on experience, Pay Grade S67.



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