E-commerce Operations Manager
1 month ago
About Puffy D Corporation
Puffy D Corporation is a dynamic and growing e-commerce business that specializes in premium pipe tobacco, cigars, and accessories. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services to our customers worldwide.
The Role & Responsibilities
We are seeking an experienced E-commerce Operations Manager to join our team in Bethany, CT. As a key member of our operations team, you will be responsible for overseeing and participating in all aspects of our e-commerce business, including order fulfillment, inventory management, and customer service.
The ideal candidate will have a strong background in e-commerce operations, excellent problem-solving skills, and the ability to work in a fast-paced environment. You will be responsible for leading a small team of employees, contributing to order fulfillment, and ensuring seamless customer experiences.
Key Responsibilities:
- Lead a small team of employees
- Contribute to order fulfillment
- Oversee and optimize daily e-commerce operations
- Manage/repurchase inventory
- Coordinate with suppliers
- Ensure seamless customer experience
- Handle customer inquiries and problem resolution
Requirements:
- 5 years experience in a management role (required)
- 3 years experience in e-commerce (required)
- Strong problem-solving and multi-tasking skills
- Ability to work in a fast-paced environment that requires quick learning of our extensive product catalog
- Excellent communication and collaboration abilities
- Proficiency in inventory management systems
- Knowledge of supply chain processes
- Proficiency with basic computer skills
Benefits:
- Annual Discretionary Bonus (up to 15%)
- 401(k) matching
- Paid time off
Work Schedule:
Typical 8-hour day shift Monday-Friday
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