Customer Service Representative

1 week ago


Williamstown, Massachusetts, United States MountainOne Full time
Job Summary

MountainOne is seeking a highly skilled Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned.
  • Proactively participate in the sales referral process and cross-sell product lines and appropriate financial solutions.
  • Develop and deepen customer rapport and have and use knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
  • Maintain a position of trust and responsibility by keeping all customer business secure and confidential.
Requirements
  • Associate's degree.
  • Minimum one year of banking experience.
  • Flexibility and availability to service all banking hours, as needed.
  • Ability to travel up to 25% of the time outside a 25-mile radius.
What We Offer

MountainOne offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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