Transportation Service Coordinator Director
2 weeks ago
Job Summary:
W.W. Williams Company seeks a highly skilled Transportation Service Coordinator Director to oversee the daily functioning of our field service department. As a key member of our team, you will be responsible for directing and guiding all activities of off-highway service jobs to ensure appropriate quantity and quality of unit, engine, and/or equipment repairs.
About the Role:
- Key Responsibilities:
- Assign technicians to incoming jobs based on skills, abilities, and availability, ensuring efficient problem-solving and high-quality results.
- Communicate with customers to determine their needs and concerns while maintaining a high level of professionalism.
- Build and maintain strong relationships with customers, fostering trust and loyalty.
- Monitor individual efficiencies of technicians, providing regular counseling to improve performance and personal growth.
- Maintain detailed status reports on open jobs to facilitate communication between W.W. Williams and customers.
- Investigate warranty coverage and manufacturer provisions before repairs.
- Initiate work orders, gathering essential details for accurate invoicing and customer payments.
Requirements:
- Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Strong written and verbal communication skills.
- Excellent customer service skills.
- Proficiency in Microsoft Office Suite and computer software.
Compensation and Benefits:
- The estimated salary range for this position is $80,000 - $110,000 per year, depending on location and qualifications.
- Paid time off, holidays, and wellness days.
- Employee referral bonus program.
- Medical, dental, and vision insurance.
- 401k with company match.
- Company-paid training opportunities.
About Us:
Founded in 1912, W.W. Williams Company is a leading provider of industrial power products and services. With over 515 service technicians and 44 facilities across the U.S. and Mexico, we offer a wide range of solutions, including service and repair, OEM product sales, and supply chain management.
Career Growth and Inclusion:
We strive to create a welcoming, diverse, and inclusive environment where you can grow professionally and personally. Join us and become part of a dynamic team that impacts millions of Americans daily.
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