Transportation Service Coordinator Director

2 weeks ago


Ladson, United States W.W. Williams Company Full time

Job Summary:

W.W. Williams Company seeks a highly skilled Transportation Service Coordinator Director to oversee the daily functioning of our field service department. As a key member of our team, you will be responsible for directing and guiding all activities of off-highway service jobs to ensure appropriate quantity and quality of unit, engine, and/or equipment repairs.

About the Role:

  • Key Responsibilities:
  • Assign technicians to incoming jobs based on skills, abilities, and availability, ensuring efficient problem-solving and high-quality results.
  • Communicate with customers to determine their needs and concerns while maintaining a high level of professionalism.
  • Build and maintain strong relationships with customers, fostering trust and loyalty.
  • Monitor individual efficiencies of technicians, providing regular counseling to improve performance and personal growth.
  • Maintain detailed status reports on open jobs to facilitate communication between W.W. Williams and customers.
  • Investigate warranty coverage and manufacturer provisions before repairs.
  • Initiate work orders, gathering essential details for accurate invoicing and customer payments.

Requirements:

  • Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • Proficiency in Microsoft Office Suite and computer software.

Compensation and Benefits:

  • The estimated salary range for this position is $80,000 - $110,000 per year, depending on location and qualifications.
  • Paid time off, holidays, and wellness days.
  • Employee referral bonus program.
  • Medical, dental, and vision insurance.
  • 401k with company match.
  • Company-paid training opportunities.

About Us:

Founded in 1912, W.W. Williams Company is a leading provider of industrial power products and services. With over 515 service technicians and 44 facilities across the U.S. and Mexico, we offer a wide range of solutions, including service and repair, OEM product sales, and supply chain management.

Career Growth and Inclusion:

We strive to create a welcoming, diverse, and inclusive environment where you can grow professionally and personally. Join us and become part of a dynamic team that impacts millions of Americans daily.



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