Customer Service Representative
2 weeks ago
As a Customer Service Representative at MSI, you will be working with customers to provide exceptional service and support. This role involves handling customer inquiries, resolving issues, and ensuring that customers receive the best possible experience.
Key Responsibilities- Provide excellent customer service through phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with other team members to achieve sales and customer satisfaction goals.
- Maintain accurate records of customer interactions and transactions.
To be successful in this role, you will need:
- A high school education or equivalent.
- Minimum 2 years of customer service experience.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
MSI offers a comprehensive benefits package, including:
- Competitive salary: $51,940 - $68,305 per year (based on experience).
- Paid time off and holidays.
- Medical, dental, and vision insurance.
- Company-paid short-term and long-term disability insurance.
- Life insurance.
- Tuition reimbursement.
- 401(k) plan with company matching contributions.
- Charitable donation matching program.
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