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Customer Experience Associate

2 months ago

Edinburg, Texas, United States Allina Health Full time
Job Title: Patient Access Representative

Job Summary

Allina Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a vital role in enhancing the consumer experience by providing exceptional customer service and support.

Key Responsibilities

  • Provide patient access to systemwide services, identifying their needs through active listening skills and empathetic communication.
  • Assist patients, clinical professionals, and the general public with access to healthcare services, performing scheduling and phone support with a focus on customer service and patient satisfaction.
  • Ensure data collection entries are accurate and complete, following systemwide registration processes to maintain accuracy and compliance.
  • Utilize various computer systems to perform scheduling and registration processes, including an electronic medical record, to ensure seamless and efficient access to healthcare services.

Requirements

  • Must be 16 years of age with education and/or experience meeting required functional competencies.
  • 0-2 years of customer service experience, preferably in a healthcare setting.

Preferred Qualifications

  • High school diploma or GED, with a focus on healthcare-related courses.
  • Associate's or Vocational degree in a healthcare-related field.
  • 0-2 years of experience in a healthcare setting, with a focus on patient access and registration.

Physical Demands

  • Sedentary work with occasional lifting of up to 10 lbs, with a focus on maintaining a safe and healthy work environment.