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Billing and Collections Associate

2 months ago

Birmingham, Alabama, United States ADDICTION AND MENTAL HEALTH SERVICES, LLC Full time
Job Overview

Addiction and Mental Health Services, LLC is a recognized leader in offering support and recovery solutions for individuals facing substance use disorders and related mental health challenges. We are currently seeking qualified candidates for the role of Accounts Receivable Insurance Follow-Up Collector.

We are in search of an individual with a robust background in billing and insurance processes within a healthcare environment. The ideal candidate should possess excellent customer service skills while ensuring confidentiality and professionalism.

Position Title: Accounts Receivable Collector / Private Pay

Department: Fiscal Services

Reports To: Director of Fiscal Services
Supervises: N/A

Minimum Qualifications:

A high school diploma or GED is required, along with at least one (1) year of experience in billing and collections within a healthcare setting. Candidates must demonstrate the ability to work independently, possess strong organizational skills, and communicate effectively. Proficiency in typing at a minimum of 50 words per minute, along with 20/20 corrected vision and acceptable hearing capabilities, is essential. The role requires the ability to sit for extended periods during an 8-hour shift. Candidates in recovery must have two years of continuous verifiable abstinence.

Key Responsibilities:

Management of billing and collection processes for all claims.

Essential Duties:

  1. Conduct daily billing of patient accounts to insurance providers, ensuring all bills are complete and accurate. All bills must be mailed or filed electronically within one day of creation.
  2. Engage with insurance companies to follow up on outstanding payments within 14 days of claim submission and continue follow-ups every 14 days thereafter.
  3. Communicate with private individuals regarding outstanding payments within 30 days of statement issuance, with follow-ups every 30 days thereafter.
  4. Document all billing and collection activities in the computer system, maintaining accurate collection notes in accordance with company policies.
  5. Advise Business Office Managers on accounts that may require external collection services.
  6. Maintain a professional and courteous demeanor when interacting with all external contacts, providing customer service support as needed.
  7. Escalate unresolved issues or potential problems to the supervisor promptly.
  8. Regularly update Business Office Managers on account activities.
  9. Process credit applications from service locations, request credit reports, review credit information, and communicate decisions to relevant parties.
  10. Collaborate effectively with colleagues, management, clients, and potential clients.
  11. Uphold the confidentiality of all credit information and patient accounts.
  12. Maintain a state of alertness to perform job duties safely.
  13. Adhere to regular attendance requirements.
  14. Perform other duties as assigned.

Compliance: Understand and adhere to the provisions of 42 CFR Part 2, concerning the confidentiality of alcohol and drug abuse patient records, as well as the Health Insurance Portability and Accountability Act (HIPAA). This position entails unrestricted access to patient health information.