Cloud Solutions Architect
6 days ago
About the Role:
This role is a great opportunity to lead our team in Cincinnati and support our customer's Microsoft cloud and on-premise technologies. The goal is to provide unsurpassed customer-focused IT support and unparalleled service while valuing each team member to meet our team and company goals.
Main Responsibilities:
* Create a professional rapport with customers by helping them feel their request is your most important priority
* Take ownership of requests and projects from start to finish
* Commitment to excellence
* Set customer expectations by prioritizing and scheduling their requests
* Track time and work using ticketing system
* Create and maintain documentation for system configuration, mapping and processes
* Assist Support Team with high level escalations
* Mentor and share knowledge with Support Team
* Meet personal and team targets and objectives
Technical Requirements:
* Work with sales team in the scoping and design of projects and solutions
* Work with vendors (when applicable) to resolve customer issues
* Manage systems for monitoring all customer systems and infrastructure
* Proactively ensure the highest levels of systems and infrastructure availability
* Maintain security, backup, and redundancy systems
* Respond to alerts from various monitoring systems
* Contribute to continuous improvement efforts for internal processes and customer solutions
* Work on Projects to meet on time and on budget completion goals
* Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
* Participate in the design of information and operational support systems
* Manage security, backup, and redundancy systems
Other Requirements:
* Combination of onsite support & remote support
* Participate in On-Call rotation
* Same-day travel to customers outside of Cincinnati occasionally required
* Personal development and continual learning
Benefits Include:
* Estimated Salary: $120,000 per year
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* 401K
* Paid Vacation
* Personal Days
* Mileage reimbursement
* Mobile Phone Stipend
About Us:
SpliceNet Consulting is a Cincinnati based MSP focused on serving Law Firms, Nonprofits, Manufacturers and SMBs in Ohio, Kentucky, Indiana.
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