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Bilingual Automotive Support Specialist
1 week ago
As a Global Service Advisor with Language Skills, you will be responsible for providing top-notch support to our customers in both English and Spanish.
About UsAt GLOBAL PACIFIC SUPPORT, we pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients. We are committed to finding talented individuals who share our vision and values.
Key Responsibilities- Customer Interaction: Engage with customers in both English and Spanish, understanding their vehicle service needs and addressing their inquiries.
- Service Recommendations: Provide clear and accurate service recommendations to customers, taking into account their specific requirements.
- Scheduling and Management: Manage service appointments efficiently, ensuring smooth workflows and meeting customer expectations.
- Communication: Keep customers informed about service progress and updates in a timely manner in both English and Spanish.
- Team Collaboration: Work closely with technicians to deliver high-quality repairs and exceed customer expectations.
- Customer Satisfaction: Focus on delivering exceptional customer satisfaction through prompt responses and thorough issue resolution.
- Continuous Learning: Stay up-to-date with the latest automotive trends and technology to improve service delivery and customer satisfaction.
- Previous experience as a Service Advisor or in a similar customer service role within the automotive field is preferred.
- Bilingual proficiency in English and Spanish, both spoken and written.
- Excellent communication and interpersonal skills in both languages.
- Strong commitment to customer satisfaction and service excellence.
- Able to multitask and efficiently manage time in a busy environment.
- Understanding of automotive services and repair processes.
- Proficient in using computer systems for scheduling and record-keeping.
- Attention to detail, with a focus on quality and efficiency.
- Ability to work collaboratively within a team and contribute to a positive work environment.
- Flexible availability, including evenings and weekends as required.
