Network Services Manager
4 weeks ago
Xylem is seeking a highly skilled Network Services Manager to join our team in the Americas region. As a key member of our network operations team, you will be responsible for developing, maintaining, and optimizing our critical network infrastructure.
Key Responsibilities:- Lead the incident management and problem management processes to ensure swift resolution and prevention of issues.
- Take ownership of the network's voice and data availability, ensuring that systems are consistently operational and resilient.
- Build, mentor, and lead a high-performing technical network team, both locally and remotely.
- Maintain open and proactive communication regarding network health, potential impacts, executive escalations, and critical analyses to management and key stakeholders.
- Develop and refine the problem management process to enhance long-term network performance and stability.
- Establish clear processes and controls for on-call support, ensuring that team members are equipped and prepared to handle any incidents efficiently.
- Provide strategic guidance and support to network operations, driving initiatives to maintain the highest levels of network service availability and performance.
- Champion a continuous improvement mindset, identifying opportunities for enhancing network services and team efficiency.
- Lead expert investigations into root causes of operational issues across network infrastructure and hardware platforms, implementing corrective actions to prevent recurrence.
- Facilitate the empowerment of peer departments by providing them with effective procedures and tools, ensuring they can support business objectives seamlessly.
- Manage financials related to network operations and oversee third-party vendor support contracts, ensuring cost-effective solutions and high-quality service.
- Deliver comprehensive reviews and reports to senior management on service disruptions, performance metrics, and launch plans, fostering informed decision making.
- Actively participate in the design and deployment of new networking solutions or updates to existing environments, ensuring alignment with business goals and technical requirements.
- Bachelor's degree in computer science, engineering, or related field.
- 10 or more years of relevant experience architecting, designing, installing, and maintaining network systems, preferably in large enterprise environments.
- 3+ years of experience leading technical/engineering teams.
- Experience managing financials and vendor SLA/support contracts.
- Proven experience managing teams and completing complex deployment projects within budget and timelines.
- Strong project management and planning skills.
- Skilled in team building and mentoring engineers.
- Proficient in managing time, complex tasks, and understanding SLAs and metrics.
- Solid grasp of ITIL services, including Incident, Problem, and Change Management.
- Excellent interpersonal and communication skills, capable of conveying technical information to diverse audiences.
- Experience in architecting large-scale global networks.
- Experience with SDWAN technologies preferred.
- Competent in Cisco switching and routing platforms and protocols.
- Understanding of OSI and TCP/IP models preferred.
Xylem offers a competitive salary range of $91,500.00 - $164,500.00 and a comprehensive benefits package, including Flexible Time Off (FTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits. Join our team and be part of innovative technology solutions transforming water usage, conservation, and re-use.
Xylem is an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, fostering an inclusive environment free from discrimination or harassment. We prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology.
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