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Behavioral Health Coordinator

2 months ago


San Francisco, California, United States HealthRIGHT 360 Full time
Job Title: Behavioral Health Coordinator

Job Summary:

HealthRIGHT 360 is seeking a highly motivated and detail-oriented Behavioral Health Coordinator to join our team. As a key member of our Integrated Care Center Clinic, you will play a vital role in coordinating care for patients referred for behavioral and mental health services.

Key Responsibilities:

  • Coordinate referrals from providers, ensuring adequate coordination of care and overseeing scheduling, cancellations, and rescheduling of patients' appointments.
  • Manage releases of information for outside entities and follow up with primary care or referring provider teams as necessary.
  • Ensure patients are up to date on their primary care and connect patients back to primary care, case management, and other services as appropriate.
  • Enter patient clinical and non-clinical information into assigned electronic registry (e.g., EPIC, etc.).
  • Coordinate with outpatient and residential programs as indicated.
  • Manage other referrals to outside entities for behavioral and mental health, as well as other primary care referrals.

Advocacy Responsibilities:

  • Effectively assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers.
  • Act as the system navigator and point of contact for patients and providers.
  • May assume advocate role on the patient's behalf with the carrier to ensure approval of necessary services in a timely fashion.
  • Assist patients with signing up for medical coverage.

Quality Improvement Responsibilities:

  • Participate in various QI activities.
  • Act as a QI champion in improving processes and workflow.
  • Responsible for noting areas of challenge in patient coordination and working with the supervisor to make improvements.
  • Work with the Behavioral Health team to maximize practice and fully integrate with other healthcare services.

Requirements:

  • High school diploma combined with medical/clinical experience.
  • Experience working as a patient advocate.
  • Desired: Baccalaureate degree in a related field.
  • Background Clearance: Must not be on active parole or probation.

Preferred Qualifications:

  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and internet applications.
  • Experience working successfully with issues of substance abuse, criminal background, and other potential barriers to economic self-sufficiency.
  • Organized and able to manage competing priorities.
  • Resourcefulness in problem-solving.

What We Offer:

HealthRIGHT 360 is a dynamic and mission-driven organization that provides comprehensive, integrated, and compassionate care to individuals in need. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.