Customer Service Team Lead

6 days ago


Shreveport, Louisiana, United States The Hertz Corporation Full time

The Hertz Corporation is seeking a skilled Customer Service Associate to provide exceptional customer service and drive business growth.

Job Summary:

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer-facing team, you will be responsible for delivering world-class customer service, resolving issues efficiently, and building strong relationships with our customers.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will have the chance to make a real impact on our customers' experiences and help drive business growth through your exceptional service skills.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers, ensuring that their needs are met and exceeded
  • Resolve customer complaints and issues in a professional and timely manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences
  • Work collaboratively with other teams to achieve business objectives
  • Contribute to the development and implementation of customer-centric initiatives

Requirements:

  • 3+ years of demonstrated experience in customer service, operations, and sales
  • Excellent customer service skills, with a focus on empathy, active listening, and problem-solving
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Experience with rental car industry or similar is a plus

Benefits and Perks:

  • Competitive salary: $15.00 per hour
  • Medical, dental, and vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave and adoption assistance
  • Employee assistance program for employees and family members
  • Educational reimbursement and discounts
  • Voluntary insurance programs - pet, legal/identity theft, critical illness
  • Perks and discounts - theme park tickets, gym discounts, and more

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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