Customer Service Team Lead
6 days ago
The Hertz Corporation is seeking a skilled Customer Service Associate to provide exceptional customer service and drive business growth.
Job Summary:
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer-facing team, you will be responsible for delivering world-class customer service, resolving issues efficiently, and building strong relationships with our customers.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will have the chance to make a real impact on our customers' experiences and help drive business growth through your exceptional service skills.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers, ensuring that their needs are met and exceeded
- Resolve customer complaints and issues in a professional and timely manner
- Build and maintain strong relationships with customers, understanding their needs and preferences
- Work collaboratively with other teams to achieve business objectives
- Contribute to the development and implementation of customer-centric initiatives
Requirements:
- 3+ years of demonstrated experience in customer service, operations, and sales
- Excellent customer service skills, with a focus on empathy, active listening, and problem-solving
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Experience with rental car industry or similar is a plus
Benefits and Perks:
- Competitive salary: $15.00 per hour
- Medical, dental, and vision plan options
- Retirement programs, including 401(k) employer matching
- Paid parental leave and adoption assistance
- Employee assistance program for employees and family members
- Educational reimbursement and discounts
- Voluntary insurance programs - pet, legal/identity theft, critical illness
- Perks and discounts - theme park tickets, gym discounts, and more
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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